FAQs

At SOS Physiotherapy, our Physiotherapists are highly educated, licensed health care professionals who are dedicated to helping their patients get results.

  • What is Physiotherapy?

    Physiotherapy is a medical, hands-on approach to relieving pain and restoring function. Physiotherapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians. Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to eliminate it.

    While every patient’s condition and pain is unique, your physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels. The overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

  • How do I know if Physiotherapy will help me?

    Working with you and your doctor, we can discuss your options and help determine if physiotherapy will be the right choice for you. Contact us today to discuss your current condition and even set up a free consultation if you choose.

  • Can I go to any physiotherapist I choose?

    As a patient you have the right to receive physiotherapy at any place you choose. At SOS Physiotherapy, you will receive the highest quality care while achieving the results you need.  We pride ourselves on providing a positive, encouraging environment with well-trained, friendly staff.  We are confident in our ability to help you reach your goals and live a pain-free life.

  • Is a referral needed for our services?

    Physiotherapy patients do not need a physician’s referral to attend SOS Physiotherapy, but we do maintain a close relationship with each patient’s physician throughout their treatment. Some insurance companies require written medical referrals, in which case patients may need to obtain a referral from their family physician before beginning treatment. Massage Therapy and Pedorthic services require a physician’s referral to be covered under most plans.

  • How do I schedule an appointment?

    Our scheduling is easy and we offer a convenient location and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule. Call us today or simply fill out the schedule appointment form on this page.

  • What should I bring to my first appointment?

    Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

    To bring on your first visit:

    • A prescription (if needed) for Physiotherapy from your referring physician, ARNP, or PA.
    • Insurance information (we will make a copy of your card).
    • Print out the patient forms, fill them out, and bring them with you.
    • In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
    • Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
    • Please wear comfortable clothing that allows easy access to your problem areas.
  • Will it hurt?

    Physiotherapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

  • Does insurance cover my treatment?

    Yes, in most cases it does. Our office will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy. For more information, visit our insurance plan page and please do not hesitate to contact our office. We do offer different payment options for your convenience.

  • What type of payment do you accept?

    We accept cash, check, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service. Your insurance benefits will be determined before your second visit, and you will be informed of what, if any, payment is necessary on that date.

  • What do I wear?

    Dress comfortably with clothes that allow easy access for the therapist to examine your problem areas. For treatments, loose fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

  • How long will my therapy sessions last?

    Typically, the first session lasts for 1 hour. Each session after that may be 20 minutes of direct physiotherapy but the overall session may last up to one hour but times may vary depending on your specific needs.

  • How many sessions will I have?

    Each patient’s diagnosis is different, so together with your referring physician, your therapist will develop a plan of care that is right for you. Your plan of care and number of visits will be determined during your first visit and explained to you by your physiotherapist.

  • What types of education/training do your therapists have?

    Physiotherapists have years of university level training in anatomy, physiology, kinesiology (study of joint movement), neurology, and many of the other medical sciences. Our physiotherapists have graduated from accredited Physiotherapy programs in Canada and are all licensed physiotherapists. Rest assured, your therapist is well trained to evaluate and treat your condition.

  • Do you offer programs for me once I’m better?

    Yes, once you have completed your therapy sessions, your therapist will review your continuing home program. If needed, we may make arrangements to meet you at your gym to work with you on determining what equipment may be beneficial, and what exercises would be helpful in your continued recovery.

  • BELMONT CLINIC

    Belmont Centre for Physical Medicine
    564 Belmont Avenue West, Suite 301
    Kitchener, Ontario N2M 5N6

    Phone : (519) 743-4355 Fax : (519) 743-6787 belmont@sosphysiotherapy.ca

  • ELMIRA CLINIC

    Behind Wellness Centre ( Clock Tower )
    3 Wyatt Street East, Suite 2
    Elmira, Ontario N3B 2H4

    Phone : (519) 669-1212 Fax : (519) 669-0800 elmira@sosphysiotherapy.ca

  • CAMPUS CLINIC

    University of Waterloo Student Life Centre
    200 University Avenue West
    Waterloo, Ontario N2L 3G1

    Phone : (519) 884-0767 Fax : (519) 884-9161 campus@sosphysiotherapy.ca