Patient Info / Insurance

SOS Physiotherapy is dedicated to helping you identify the cause of your pain and creating a custom treatment program that will allow you to return to normal activities pain-free.

What should I do before I visit?

  • Have in writing key past medical history, previous treatments, current medications, and other important information.
  • List signs and symptoms that can be of importance to the therapist.
  • Make a list of questions that you have to discuss on your first visit.
  • Please call our office to verify your insurance benefits.
  • Arrive 15 minutes early for your first appointment.
  • Bring with you a copy of your insurance card and a photo ID.

What can I expect from my first visit?

  • You will register with our friendly front office staff. They will help you navigate the insurance process and treatment program so you can focus on your recovery.
  • You will meet with our physiotherapist for the initial evaluation.
  • During the evaluation, your therapist will ask questions about your medical history, current pain, or injury. Open communication helps us understand your problem.
  • Your movement, strength, coordination, and much more will be evaluated. Our purpose is to help you, so please ensure you communicate to your therapist if anything is hurting or bothering you during the examination.
  • Your therapist will recommend and prepare a course of treatments to ensure the quickest recovery and the best results. Your therapist will discuss the recommendations with you.
  • There will be some treatments performed the first day to get you started on your road to recovery. However, during the next visit you will get into the full swing of your treatment plan.
  • You will schedule your series of visits with the front desk. The amount of therapy needed will be discussed with you, depending on the recommendations of your therapist. We offer many convenient appointment times, however, prime times can become busy, so it is best to book ahead as much as possible.
  • Your therapist will write up their findings and treatment plan to submit to your referring physician or another medical professional who you choose.
  • If you have any questions at any time, please don’t hesitate to call. We want to ensure your satisfaction and full recovery.

As a private clinic, our physiotherapy, massage therapy and pedorthic services are not eligible for OHIP, these services are often covered by employee extended health care benefit plans, as well as University health plans. Check with your provider to find out if you are covered! For more information, Contact Us at Kitchener, Waterloo & Elmira, ON Centers.

Insurance Info

As a private clinic, our physiotherapy, massage therapy and pedorthic services are not eligible for OHIP, these services are often covered by employee extended health care benefit plans, as well as University health plans. Check with your provider to find out if you are covered! For more information, Contact Us at Kitchener, Waterloo & Elmira, ON Centers.

If you have questions of your own, please feel free to contact us and we will be happy to address them!